FAQ

How can I search for a specific wine or spirit on your website?

You can use the search bar at the top of our website to find a product by entering keywords such as the product name, brand, or type of wine or spirit. Alternatively, browse through our categories and filters to refine your search.

What payment methods does R&V drinks accept?

We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay. All transactions are securely processed to ensure your personal information remains protected.

Do you offer international shipping?

Yes, R&V drinks ships to multiple countries worldwide. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping & Delivery page for detailed information.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order through the Track Your Order page on our website.

Can I return or exchange a product?

We accept returns or exchanges for unopened products within 30 days of purchase. For full details on our return policy and process, please visit our Returns & Refunds page.

How do I sign up for R&V drinks' newsletter and promotions?

Stay updated on our latest promotions, new arrivals, and exclusive deals by subscribing to our newsletter. Simply enter your email address in the subscription box located at the bottom of our website.

How do I contact R&V drinks' customer service?

If you have any questions or concerns, you can reach our customer service team by filling out the Contact Us form on our website or emailing info@rvspirits.co.uk We aim to respond to all inquiries within 24-48 hours. Live chat support is also available on our website.

Do you offer gift options or gift cards?

Yes, we offer gift-wrapping options, personalized messages, and digital gift cards that can be redeemed on our website. You can select Gift Options at checkout or purchase a gift card from the Gift Cards page.

Can I create an account on R&V drinks?

Yes! Creating an account allows you to access order history, enjoy faster checkout, and receive personalized recommendations. To sign up, click the Account icon at the top of our website and follow the registration steps.

Is R&V drinks' website secure?

Absolutely. Our website uses industry-standard encryption and SSL technology to ensure your personal and payment details are fully protected.

Is my privacy secured?

We take your privacy seriously. Your personal information is used solely to process orders, enhance your shopping experience, and provide customer support. We do not sell or share your data with third parties. For more details, please refer to our Privacy Policy.

Can I place an order by phone?

Currently, we do not offer telephone ordering. However, our website is user-friendly and secure, making it easy to place orders online.

Can I send my order to a different address?

Yes, during checkout, you can enter a different shipping address. This is perfect for sending gifts or delivering orders to an alternative location.

Can I send a gift without an invoice?

Yes! We do not include invoices in gift orders. The only document in the package will be a packing slip (without pricing), along with any personalized message you choose to include.

How much does delivery cost?

Delivery costs vary based on your location and chosen shipping method. Please check our Shipping & Delivery page for exact rates.

How quickly will my order arrive?

Delivery times depend on your location and the selected shipping method. Typically, domestic orders arrive within 2-7 business days, while international orders may take longer. For estimated delivery timeframes, visit our Shipping & Delivery page.

Are all the products on the website available and in stock?

We do our best to keep stock levels updated. However, if an item is out of stock or temporarily unavailable, we will notify you and provide an estimated restocking date or suggest an alternative product.

Can I be notified if an item is out of stock?

Yes! If an item is unavailable, you can click the Notify Me When Available button on the product page. We will send you an email once it is back in stock.

Is there a minimum order requirement?

No, there is no minimum order requirement. You can purchase as many or as few items as you like. However, we may offer special discounts on bulk orders.